Refund Policy

Last updated: 3 September 2026

As a doorstep repair service, we don't take online payments through this website — so this policy covers refunds and cancellations for visits and repairs booked with us directly.

Before the technician is dispatched

You can cancel a scheduled visit at any time before the technician sets out, at no cost, by calling or messaging 89409 03090.

After the technician arrives

If, after inspection, you decide not to proceed with the quoted repair, only the visiting/diagnosis charge (if applicable, and confirmed with you beforehand) applies — no charge is made for work not carried out.

Once a repair is completed

Labour charges for completed, agreed-upon work are non-refundable, since the service has been rendered. If a part fitted by us fails due to a workmanship fault within the warranty period stated for your repair, we will re-repair or replace it at no extra labour cost rather than issue a cash refund, unless we're unable to resolve the issue.

Overcharges or service not rendered

If you believe you were charged incorrectly, or paid for a visit that did not go ahead as agreed, contact us within 7 days and we'll review and refund the difference — by the same payment method used (cash or UPI) — typically within 5–7 business days of the refund being approved.

How to request a refund

Call 89409 03090 or email manohardmanohar94@gmail.com with your name, the date of the visit, and the reason for your request.

These policies are provided as general information for customers of Ambatur Smart Care and don't constitute legal advice. We'd recommend having them reviewed by a qualified professional before relying on them for formal compliance purposes.